SAS Implementation

EBT Software Application Support services range from standard third party software support all the way up to full 24x7 helpdesk facilities. EBT are able to provide a flexible support arrangement including T&M, Fixed Price or Call Off to ensure that the most cost effective commercial structure is put in place and we are able to perform to our customer's unique Service Level Agreement (SLA) requirements.

EBT has extensive experience in managing support projects and understands the complexity of outsourcing software applications. It works with its clients throughout the transitional period to ensure effective knowledge transfer, embedding itself with the customer for a period of on-site deployment to gather the appropriate level of product knowledge initially. EBT is also sensitive to the HR issues, has expertise in HR legislation and employment transfer procedures that can be present during transition its consultants always act in a professional, empathetic manner whist working at client sites.